Tenants

  • How can I schedule a showing?

    Please email the property, date and time and a copy of your Government Issued ID to homes@828properties.com.

  • Who needs to fill out an application?

    Any adult over the age of 18 is required to fill out an application and pay the non-refundable application fee.

  • Do you run background checks?

    Yes. As part of your rental application, we will be requesting background checks from TransUnion that include a criminal, eviction, and credit history. 


    If you have any concerns about what may be on the background check, please discuss this with us prior to paying for the rental application.

  • Do you require a security deposit?

    Yes. The standard security deposit is 1.5 months rent. If you have a pet(s) an additional refundable deposit of $250 per pet is required.

  • How long is the lease term?

    Leases normally run for one year, sometimes with an option to renew.  Depending on the unit, we may be able to work with you on different terms.

  • How quickly can I move in?

    Your move in date depends on the status of the property you will be leasing.

  • What does the tenant portal do?

    The Tenant Portal is an online tool provided for you at no cost. You will be able to:

    1. Pay your rent online.
    2. View your previous and upcoming payments.
    3. Add your renter's insurance information (if needed).
    4. Submit and track maintenance requests.

  • If something is broken, will you fix it?

    We will always fix everything that is our responsibility as outlined in your lease agreement. Please submit service requests through your tenant portal.


    If there are any damages that are not covered, please let us know and we may have a contractor that we can recommend.

  • When is rent due and how can I pay it?

    Rent is due monthly on the 1st of each month and is to be paid through your Tenant Portal.


    You may be able to pay rent automatically online through credit card, debit card, or ACH (eCheck wire transfer).


    One-time payments may also be available in your tenant portal. 


    If ACH is available, the money will not leave your account immediately, so you will need to leave the balance in the account until the process is completed. 


  • How do I access my Tenant Portal?

    You will receive an automated invitation to your email. You can also click here to watch a video on using the portal.

  • Do you allow pets?

    Yes! We welcome well behaved pets and do everything we can to ensure that pets are cared for like family and that responsible pet guardians are given the respect that they deserve. You will be required to fill out a pet profile on www.828properties.petscreening.com. Our standard refundable pet deposit is $250 per adult pet, under 24 months may be higher.

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